Talking TrustRadius awards with Domo’s VP of customer success
Several issues are as valuable to a organization as client assessments. Just after all, if you know what your clients feel about you or your product or service, you can much more conveniently shift in a path that satisfies your target market’s needs and demands.
Domo has a fairly fantastic plan as to what its shoppers believe about its system thanks—in component, at least—to TrustRadius, an business that compiles evaluations of program methods so that business enterprise leaders can make additional informed technologies paying for selections.
But which is not all TrustRadius does. It also doles out assessments-based awards just about every May possibly. And in 2022, individuals awards arrived early and typically for Domo, which received throughout a few important types: Enterprise Intelligence, Embedded Business enterprise Intelligence, and Data Discovery & Visualization.
How did Domo’s vice president of client achievements, Robert Davy, take the information? I cornered him and found out.
Q: I guess the noticeable 1st query is: What’s your original response to Domo successful so lots of awards of this mother nature?
A: Properly, it’s far more validation of the system and how our buyers are engaging with it. The awards are primarily based on opinions from clients and the worth that they are deriving from employing our platform, whether or not it be for business intelligence or interacting with their facts.
But in all probability the largest factor we do is generate insights by building our customers’ data actionable. To me, which is compared with a ton of other BI tools that I’ve viewed. With Domo, you’re equipped to integrate, normalize, and rationalize hundreds of distinct knowledge sources—and then make intelligence out of that to drive sensible steps that propel their business selections.
Q: Domo has really put a good deal of time and power and emphasis into its embedded BI abilities. What does becoming regarded for that say to you?
A: 1 of the big tendencies we are seeing from our prospects is that they’re modifying the way in which they interact with their shoppers by leveraging Domo’s embedded technological know-how (Domo Everywhere you go). It permits them to take their buyer interactions to a new amount, and it produces a greater degree of urgency and accountability for us to get that ideal for them. In many scenarios, our buyers are generating new chances to engage their clients.
For illustration, 1 of our massive, world-wide gaming companions is working with embedded analytics to link and interact with hundreds of companions. This is vital for 3 reasons. First, the embedded expertise will allow them to inject their model into the system so that it is an extension of their firm. Second, it allows them to scale to a huge partner community—and tens of countless numbers of consumers beyond that. And eventually, they have been capable to deliver the option without the need of a significant total of sources, that means a staff of just 3-4 whole-timers had been capable to deliver the remedy to lifestyle and regulate it heading forward. That is really great when you take into account the scale at which they function.
Q: Information discovery and visualization are additional traditional, par-for-the-class approaches that companies leverage details. But successful on that entrance has received to really feel good, also.
A: What it seriously implies is our prospects are profitable and getting value from our system. It just about doesn’t subject wherever the facts exists, no matter whether it’s in an on the net program or a details center on your desktop—or buried in a area that would make it “dark facts.” The truth that we can convey that details to everyday living and combine throughout many resources so that shoppers can interact with it is really the important.
We have very long-time period customer relationships, and a good deal of the first deployments materialize within days or months, not months or years. As they see the benefit of the first use scenario, ideation normally grows with our consulting groups, who are targeted on time to price and then increasing the places that Domo can travel worth for them.
We have one particular retail customer that experienced a series of checklists for its retail store manager to evaluation and update. The problem was they had to go into distinctive systems to obtain the answers and success, then toggle again to the checklist. What is far more, aggregating those checklists was time consuming, and then out of date by the time they have been completed.
By bringing the info from all those programs into Domo, they were in a position to make a details app that supplied fast accessibility to their data and in the vicinity of real-time answers to all those checklist objects. This enabled them to get more visibility to their effects and understand variance to their KPIs, suitable from their cell machine.
Now, they can have interaction right with their customers and personnel and push a various consequence for them. Owning improved entry and visibility to their knowledge has really impacted the general performance of their enterprise in a positive way.
Q: When you have conversations with clients, or you see these types of awards come Domo’s way, how does that play into how you approach, and how you go about placing goals?
A: We’re often striving to find out from and integrate opinions. I believe a person of the good issues about Domo is that our prospects are so fanatical about the system. So, the awards are validation of the worth that they’re having from it. Usually, they wouldn’t be publishing nominations and opinions.
For case in point, a person of our buyers was just sharing how they are using Domo In all places to combine acquisitions. Think about it: You have two different organizations that are coming together and will will need to combine devices, details, and people. Domo Everywhere you go allows them to accelerate the time concerning getting a new business and the time to meet up with their workforce. They bring the facts into the Domo platform, blend it, and then basically get started to communicate with the workforce. The pace and agility businesses are getting by leveraging our system is really extraordinary.
Internally, teams throughout the company are all concentrated on our buyers and encouraging them extract as significantly worth as they can from Domo. In conditions of ambitions internally, it is not about winning awards it is about environment objectives and priorities around time to price for our customers and then helping them with adoption. We appear at the customer journey and times of truth of the matter that aid increase benefit and impact for their enterprise.
Study how numerous of Domo’s far more than 2,000 prospects are using the award-winning system to get in advance and keep in advance in their respective fields.
